Customer Service and Leadership Instructor
Company: Ocean County College
Location: Toms River
Posted on: October 23, 2024
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Job Description:
The Position
The Workforce and Professional Education Department at Ocean County
College is seeking a dynamic and experienced Corporate Training
Instructor specializing in Customer Service, Professional
Development, and Leadership to join our team and contribute to the
success of our students. The instructor will be responsible for
delivering training that equips students with the skills and
knowledge needed to excel in leadership roles and deliver
exceptional customer service in a business environment. The ideal
candidate will have a strong background in business management,
leadership, and customer service, with a passion for teaching and
developing future business leaders.
Classification: Workforce & Professional Education Instructor
Instructional Duration: Semester Based
Rate: $575/CEU (Continuing Education Units)
*Pay per class is dependent on the number of assigned Continuing
Education Units (1 CEU is equivalent to 10 hours of work)
What You Will Do
1. Develop and deliver comprehensive training programs focused on
professional development, business management, leadership, and
customer service skills.
2. Provide course instruction at various times and locations,
including online, evening and weekend offerings.
3. Develop and utilize a course syllabus for each course and follow
established institutional guidelines and/or other certification
program requirements.
4. Design and implement customized workshops, seminars, and courses
that address specific critical thinking needs relevant to industry
and business objectives.
5. Collaborate with internal stakeholders to understand
organizational challenges and tailor training content to meet
specific business needs.
6. Incorporate adult learning principles and innovative
instructional methods to create a dynamic and effective learning
environment.
7. Stay current on industry trends, research, and best practices
related to critical thinking skills and incorporate relevant
insights into training materials.
8. Serve as a student resource, mentor and advisor to students in
career and program matters while also assessing student progress
toward the course completion and/or eligibility for
certification.
9. Maintain all student records of attendance and performance
within the classroom; pre and post student assessment; provide
timely, quality-driven responses to students through electronic
communication, or other appropriate methods.
10. Complete any required annual training to remain in compliance
with College policy and/or program requirements.
11. Related duties, initiatives and projects as assigned.
The Successful Candidate Must Have
1. Bachelor's degree in Business Administration, Management,
Organizational Leadership, or a related field or equivalent
professional experience commensurate with subject/course being
taught.
2. At least 1-2 years of proven experience preparing written
communications, presentation and delivering and facilitating
meetings, training sessions and/or teaching classes or
seminars.
3. Demonstrated proficiency in the use of Microsoft Office software
programs as required of the position.
Even Better If You Have
1. One or more years of prior client service experience in a role
requiring interpersonal skills, interaction with a diverse
population and the establishment of working/servicing
relationships.
2. One year of experience working in distance learning or using
instructional technology.
3. One year of experience teaching in a community college
environment.
4. Experience in creating multimedia training materials.
5. Certifications in adult education or training development.
Keywords: Ocean County College, Toms River , Customer Service and Leadership Instructor, Hospitality & Tourism , Toms River, New Jersey
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