Platform Support Specialist

Company: VirtualVocations
Location: Philadelphia
Posted on: February 4, 2025

Job Description:

A company is looking for a Platform Support Specialist responsible for providing advanced technical support and troubleshooting complex issues.

Key Responsibilities

Manage and prioritize support tickets according to SLAs, ensuring timely resolution and effective communication
Provide frontline technical support to resolve platform-related issues reported by customers and internal stakeholders
Conduct thorough investigations to identify root causes of technical challenges and collaborate on effective solutions

Required Qualifications

Bachelor's degree in computer science, Information Technology, informatics, or a related field
3+ years of experience in a support team or similar role within a SaaS environment
Experience with ticketing systems and software (e.g., ServiceNow, JIRA, Asana)
Experience with C#, .NET, JavaScript, or other programming languages preferred
Experience with cloud-based infrastructure and services preferred

Keywords: VirtualVocations, Toms River , Platform Support Specialist, Other , Philadelphia, New Jersey

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