Bilingual Quality Analyst

Company: VirtualVocations
Location: Astoria
Posted on: February 4, 2025

Job Description:

A company is looking for a Bilingual Quality Analyst for the Community Impact Call Center.

Key Responsibilities

Conduct quality reviews across multiple channels and communicate assessments to team members
Collaborate with leadership to ensure quality standards align with operational objectives
Monitor calls, prepare reports, and support queue management to meet service levels

Required Qualifications

Bilingual in Spanish is required
Experience in telecommunications and customer service
Familiarity with speech analytics
Ability to analyze data trends and conduct focus groups
Experience in coaching staff on quality observations

Keywords: VirtualVocations, Toms River , Bilingual Quality Analyst, Other , Astoria, New Jersey

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