Senior Customer Support Associate
Company: VirtualVocations
Location: Philadelphia
Posted on: February 5, 2025
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Job Description:
A company is looking for a Senior Customer Support Associate to
join their EDI team within the Technology Enables Services
department.
Key Responsibilities
Resolve customer support cases through troubleshooting and
documentation
Troubleshoot claim rejections and processing issues to ensure
satisfactory resolution
Deploy and support new EDI-related software features and
upgrades
Required Qualifications
Bachelor's degree in a related field
2+ years of software product implementation or support in a
Healthcare IT or Operations environment
2+ years of experience with Revenue Cycle Management systems and
EDI processes
2+ years of experience with EDI claims, remittance, eligibility,
and/or electronic statements
2+ years preferred experience with athenaPractice based
applications
Keywords: VirtualVocations, Toms River , Senior Customer Support Associate, Other , Philadelphia, New Jersey
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