Senior Client Support Manager
Company: VirtualVocations
Location: Philadelphia
Posted on: February 5, 2025
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Job Description:
A company is looking for a Senior Manager, Client Support who
will lead and enhance client support services.
Key Responsibilities
Lead, manage, and develop a geographically dispersed support
team
Build and maintain exceptional client relations while ensuring
successful product usage
Analyze support cases to identify issues and provide solutions,
tracking team performance metrics
Required Qualifications
Bachelor's Degree or higher
10+ years of experience, including 5-7+ years in leadership
roles
Strong technical troubleshooting and analytical skills
Ability to manage multiple clients and cases simultaneously
Experience in driving change management and innovative
solutions
Keywords: VirtualVocations, Toms River , Senior Client Support Manager, Executive , Philadelphia, New Jersey
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